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STORE POLICY

Customer Care

Returns and Refunds:

 

  1. If you’d like to return any product purchased on TXTOOLZ Online Store, the return period is 14 days from the date of delivery. We will only accept unopened and unused products for return.

  2. No returns will be accepted without the customer having obtained a return authorization. Prior to returning your product, please contact serendipiaestudio@gmail.com with a Subject line of “TXTOOLZ Store Product Return”.

  3. All returns must be in original mint and clean condition. Returns for used products – including opened, damaged, scratched, used, etc– will not be accepted. 

  4. All products must be returned in their original packaging and an explanation of the reason for the return. 

  5. Refunds will be denied for any product returned not conforming to the above mentioned conditions.

  6. We will refund 100% of the purchase price for returns that meet the above conditions.

  7. For returns after the 14 day period, we will refund the purchase price of the product(s) minus a 25% re-stocking fee (of the total product(s) purchase price) up to 30 days from the date of purchase.  

  8. Returns are not accepted after 30 days from the day of purchase.

  9. TXTOOLZ will not pay for return shipping – customers are responsible for the cost of returning the product(s). Shipping fees will only be covered if the return is the result of a shipping error due to TXTOOLZ.  We will not accept COD shipments.

  10. For returns that meet the above criteria, you can expect a refund within 14 days of the date that we receive the product(s) from you.

In Compliance with EU Product Safety Standards Declaration

Privacy & Safety 

Privacy Policy Statement

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A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies.

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We take extreme precautions with customer information and personal data.
TXTOOLZ values its users and respects your privacy, we collect information about you through our Website in an effort to fulfill orders for TXTOOLZ products, improve your online experience and to communicate with you about TXTOOLZ products, services and promotions. Neither your name nor anything personal about you is sold or shared with any non-affiliated company or agency, provided, however, TXTOOLZ may share your information under certain circumstances with businesses TXTOOLZ works with to help the Website function as described in greater detail below. This Privacy Policy describes the personal information TXTOOLZ collects about you, why TXTOOLZ collects it, how TXTOOLZ uses it, how TXTOOLZ protects and stores it, and when TXTOOLZ shares it with third parties. This Privacy Policy also describes the choices you can make about how TXTOOLZ collects and uses certain of that personal information and how you can change or delete your personal information.
 

By accessing this Website, you acknowledge the Website Privacy Policy and agree to be bound by the terms thereof and the Terms of Use set forth on the Website. If there is anything you do not understand please email any inquiry to serendipiaestudio@gmail.com.

This Website is operated by Javier Aliaga, the owner of the trademark TXTOOLZ. “Website” means the website located at www.txtoolz.com, any subsequent URL which may replace this Website, and all associated websites, URLs and micro sites. "You/your" means you as a user of the Website. “User” means all users of this Website. TXTOOLZ offers this Website, including all information, tools and services available from this Website, to you conditioned upon your acceptance of all the terms, conditions, policies and notices stated here. Your continued use of this Website constitutes your agreement to this Privacy Policy.
 

TXTOOLZ reserves the right to change or update this Privacy Policy by posting such changes or updates to the Website. Amendments to this Privacy Policy will be posted at this URL and will be effective when posted. You should review any such changes or updates and check the Website from time to time to be sure you understand all terms and conditions, agreements and policies of the Website and are in compliance with them. Your continued use of the Website following the posting of any amendment, modification or change shall constitute your acceptance thereof. 
 

 

1. Types of Information Collected

We will ask you for certain kinds of personal information to provide the services you request. This information includes:

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Your Account - You have the opportunity to create a personal shopping account with TXTOOLZ. This account allows you to shop faster and easier, and to check on order status and history. Using your user name and a password of your choice, you may access your account online at any time to add, delete, or change information. In creating this account, you authorize TXTOOLZ to store your name, address, email address, telephone number and other personal information that you may provide such as your birth date, and gender. Each of these options is for your convenience only, and the information provided by you is not used for any purpose other than to as outlined in this Privacy Policy. If you ever use a public computer to visit the "My Account" section of the Website, TXTOOLZ strongly encourages you to log out at the conclusion of your session.

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2. Use of Your Personal Information

 

TXTOOLZ uses the information we collect for various purposes, including to:

  • Complete your purchase transactions

  • Provide the services you request

  • Keep you informed about the status of your orders

  • Identify your product and service preferences, so we can notify you of new or additional products, services, and promotions that might be of interest to you

  • Notify you of product recalls or provide other information concerning products you have purchased

  • Improve TXTOOLZ’s merchandise selections, customer service, and overall shopping experience

  • Communicate with you by email, postal mail, telephone, text message, or other means with your consent

 

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English:

WARNING: This product is intended for adults only and is not suitable for children.
Manufactured by: Txtoolz
Contact: txtoolz.info@gmail.com

By purchasing this product, you acknowledge that it meets the safety standards required under the European General Product Safety Regulation (GSPR). Please ensure the proper use of this product and keep it out of reach of children. If you have any concerns or questions, do not hesitate to contact us.

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Spanish:

ADVERTENCIA: Este producto está destinado únicamente para adultos y no es adecuado para niños.
Fabricado por: Txtoolz
Contacto: txtoolz.info@gmail.com

Al comprar este producto, usted reconoce que cumple con los estándares de seguridad exigidos por el Reglamento General de Seguridad de Productos de la Unión Europea (GSPR). Asegúrese de hacer un uso adecuado de este producto y mantenerlo fuera del alcance de los niños. Si tiene alguna duda o pregunta, no dude en ponerse en contacto con nosotros.

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Italian:

AVVISO: Questo prodotto è destinato solo agli adulti e non è adatto ai bambini.
Fabbricato da: Txtoolz
Contatti: txtoolz.info@gmail.com

Acquistando questo prodotto, riconosci che soddisfa gli standard di sicurezza richiesti dal Regolamento Generale sulla Sicurezza dei Prodotti dell'Unione Europea (GSPR). Assicurati di utilizzare correttamente questo prodotto e di tenerlo lontano dalla portata dei bambini. Se hai domande o preoccupazioni, non esitare a contattarci.

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Portuguese:

AVISO: Este produto é destinado apenas a adultos e não é adequado para crianças.
Fabricado por: Txtoolz
Contato: txtoolz.info@gmail.com

Ao comprar este produto, você reconhece que ele atende aos padrões de segurança exigidos pelo Regulamento Geral de Segurança de Produtos da União Europeia (GSPR). Por favor, use este produto corretamente e mantenha-o fora do alcance das crianças. Se tiver alguma dúvida ou pergunta, não hesite em entrar em contato conosco.

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Click here to download a PDF file containing this declaration in all EU languages

Payment Methods

- Credit / Debit Cards
- PAYPAL

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Payment Methods
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